Customer Service Representative – Onsite | Mandaluyong

Mandaluyong City – Metro Manila
Onsite Setup | Shifting Schedule

Build Your Career with Caldwell

Caldwell is actively ramping up its customer service operations and is currently hiring motivated individuals for our onsite team located at Eton Cyberpod Ortigas, Mandaluyong. This opportunity is open to freshers, career shifters, and high school graduates who are eager to begin a stable and rewarding career in the BPO industry. If you are searching for CSR jobs Mandaluyong, this role offers comprehensive training, strong employee benefits, and long-term growth.

Role and Responsibilities

As a Customer Service Representative, you will handle inbound and outbound voice interactions with customers across various segments. Your main responsibilities will include answering inquiries, resolving concerns, documenting customer interactions, and ensuring a positive customer experience. You will be expected to follow company guidelines, meet performance standards, and maintain professionalism at all times.

This is a full-time onsite position with a shifting schedule, allowing exposure to diverse customer needs and operational processes. Caldwell provides the tools, systems, and support needed to help you perform effectively in your role, making this an excellent entry point for those exploring CSR jobs Mandaluyong.

Qualifications and Requirements

We believe potential matters more than experience. To qualify, applicants must meet the following criteria:

• High School Graduate (Old Curriculum) or ALS Graduate

• Open to freshers and applicants without prior BPO experience

• Willing to work onsite in Mandaluyong

• Comfortable handling voice-based accounts

• Flexible with shifting schedules

Strong communication skills, basic computer knowledge, and a customer-oriented mindset are advantages for anyone aiming to succeed in CSR jobs Mandaluyong.

Compensation and Employee Benefits

Caldwell offers a competitive compensation and benefits package designed to support your professional and personal needs:

• Competitive PHP-based salary package

• Paid training from day one

• Health Maintenance Organization (HMO) coverage plus 3 free dependents

• 28 paid leaves annually

• 13th Month Pay

• Company-sponsored trips, team activities, and retreats

These benefits ensure job stability and a supportive working environment as you grow your career in CSR jobs Mandaluyong.

Work Location and Environment

The role is based at Eton Cyberpod Ortigas, Mandaluyong, a modern and accessible business center in Metro Manila. The site is close to public transportation, food establishments, and commercial areas, providing convenience for daily onsite work.

Career Growth at Caldwell

Caldwell is committed to employee development through structured training programs, performance coaching, and internal promotion opportunities. Many of our team leaders and managers started as CSRs, proving that career advancement is achievable within the company. Join us today and take the first step toward a long-term career with Caldwell through one of the most in-demand CSR jobs Mandaluyong.