Join Caldwell as a Customer Service Agent in Quezon City!

Quezon City – Metro Manila
Onsite Setup | Shifting Schedule

Build Your Career with Caldwell

Are you ready to start an exciting career in customer support? Caldwell Communications is looking for motivated individuals to join our team as a Customer Service Agent based in Vertis North, Quezon City. This is a fantastic opportunity for fresh graduates and career shifters who want to gain experience in the BPO industry while working in a dynamic and people-focused company.

We believe that great customer experiences start with great employees. That’s why at Caldwell, we offer an inclusive environment where everyone can learn, grow, and succeed.

Your Role as a Customer Service Agent

As a Customer Service Agent, you will represent some of the top brands in handling both voice and non-voice accounts. Your day-to-day tasks include assisting customers through calls, chats, or emails, addressing concerns, resolving issues, and ensuring that every client interaction is positive and efficient.

You’ll be trained to manage different customer scenarios, communicate clearly, and deliver world-class service. Whether it’s helping someone with a billing inquiry or assisting with product information, your contribution will make a real difference.

Qualifications

We welcome candidates from all walks of life—whether you’re a fresh graduate or someone looking for a career change.

• At least High School Graduate (Old Curriculum) or ALS Graduate

• Strong communication skills in English (B2 level and above under CEFR)

• Willing to work on a shifting schedule

• Open to freshers, no prior BPO experience required

• Must be willing to work onsite in Vertis North, Quezon City

What’s in It for You

We value your hard work and dedication, and we make sure it pays off!

• Salary Range: Up to PHP 21,500 per month

• Paid Training to help you start strong

• 22 Paid Leaves for work-life balance

• Comprehensive HMO coverage for you and your dependents

• Government-mandated benefits

• 13th Month Pay and regular performance incentives

Grow Your Career with Caldwell Communications

When you join Caldwell, you become part of a team that prioritizes growth, collaboration, and excellence. Our supportive workplace culture ensures that every Customer Service Agent gets the opportunity to enhance their skills and advance in their career. We believe in promoting from within and recognizing hard work.

If you’re ready to take the next step in your professional journey, apply today and discover why so many people choose Caldwell Communications as their career home!